Privacy Policy
Last updated: December 22, 2025
This Privacy Policy describes how FrameHub (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from framehub.co.uk (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term “personal information”, we are referring to information that identifies, relates to, describes or can be associated with you.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
- Contact details, including your name, address, phone number, and email.
- Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information, including your username, password, security questions and other information used for account security purposes.
- Customer support information, including the information you choose to include in communications with us.
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect about Your Usage
We may automatically collect certain information about your interaction with the Services (“Usage Data”) using cookies, pixels and similar technologies (“Cookies”). Usage Data may include device information, browser information, IP address, and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
We may obtain information about you from third parties, including:
- Companies who support our Site and Services.
- Payment processors who collect payment information to process your orders.
- Tracking technologies used when you interact with our Site, emails, or advertisements.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy.
How We Use Your Personal Information
- Providing Products and Services: To process payments, fulfill orders, manage accounts, ship products, and handle returns.
- Marketing and Advertising: To send promotional communications and display relevant advertisements.
- Security and Fraud Prevention: To detect and prevent fraudulent or malicious activity.
- Service Improvement: To provide customer support and improve our Services.
Cookies
We use Cookies to power and improve our Site and Services, run analytics, and understand user interaction. You can control Cookies through your browser settings.
How We Disclose Personal Information
We may disclose your personal information in certain circumstances, including:
- With vendors and service providers.
- With business and marketing partners.
- With affiliates within our corporate group.
- In connection with legal obligations or business transactions.
Third Party Websites and Links
Our Site may link to third-party websites. We are not responsible for the privacy or security practices of those sites.
Children’s Data
The Services are not intended for children, and we do not knowingly collect personal information from children.
Security and Retention
No security measures are perfect. Retention of personal information depends on legal and operational needs.
Your Rights
- Right to access
- Right to delete
- Right to correct
- Right to data portability
- Right to opt out of sale or targeted advertising
- Right to restrict processing
- Right to withdraw consent
- Right to appeal
We will not discriminate against you for exercising your rights.
Complaints
If you have complaints, contact us. EEA users may lodge complaints with their local data protection authority.
International Users
Your personal information may be processed outside your country of residence using appropriate safeguards.
Contact
Email: info@framehub.co.uk
For the purposes of applicable data protection laws, we are the data controller of your personal information.